Returns & Exchanges

Our No. 1 priority is your satisfaction. That’s why we want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at orders@kleenmark.com.

If you need to return an item, please review our return policy.

Return Policy

We’ll accept return requests for unopened and unused items. We must receive the product(s) in the same condition as when it was shipped.

We must receive your return request within 30 days of the date you received your item.

COVID-19 UPDATE

Due to supply shortages, we will prioritize orders for existing customers. All coronavirus-related items cannot be canceled, returned or refunded.

Items included:

  • Electrostatic sprayers and sprayer accessories
  • Misters
  • Disposable gloves
  • Respirators and all face masks
  • Disposable protective clothing
  • All goggles
  • Hand sanitizers and disinfectant wipes

Note: Check back here often. We’ll regularly update this list to include new products.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We’ll send you an email to confirm we’ve received your item and to confirm we’re processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within 5 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email orders@kleenmark.com within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to orders@kleenmark.com, we will send you a PDF of a return shipping label. Please print it out and affix it to your package.

You are responsible for paying the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked "Final Sale", it does not qualify for a return and no refunds will be issued.